CONSIDER THE FOLLOWING...
Is your business growing quickly but your processes and systems are holding you back?
Are you using spreadsheets which are becoming cumbersome and inefficient?
Does your phone system connect into your Customer Relationship Management (CRM) software?
Do you wish you could access your office files and data from any device and any location?
Do you find it difficult to extract management reporting information from your current systems?
Do you frequently find yourself completing laborious, dull and repetitive tasks?
DIGITAL TRANSFORMATION
Smarter working is what inTEC is all about. We’ve got years of experience of helping businesses improve the way they work through technology. We’ve helped companies of all sizes from small, local firms looking to upgrade their office devices and software through to full digital transformation programmes for large corporate organisations with several hundred employees.
Sometimes it can just be a simple ‘quick win’, such as using the technology you already own but in a more efficient way. Other times, you might need to invest in smarter solutions to improve the way you and your team work. To find out what might be the best options for your business, we offer a Smarter Working Review. We spend time looking at how you and your team do your day jobs. We aim to understand the technology and processes you use (or don’t!) every day and build a clear picture of where you are and where you need to be.
WORK SMARTER. NOT HARDER
We can offer suggestions on how your team could:
- increase efficiencies;
- avoid repetitive tasks;
- improve productivity; and
- streamline processes…
… all through smarter use of technology. Not only could these changes vastly improve the experience for your customers but also free up your key employees from unnecessary administration to work on more valuable projects.
FRAGMENTED APPLICATIONS?
A rapidly growing company can quickly become restricted by fragmented applications that don’t integrate well, including customer relationship management, job management, document storage, resource planning, web commerce and finance systems.
These challenges are not uncommon but if not addressed early, they can hinder growth and profitability in the long run as well as making day-to-day tasks overly complicated. By leaving these challenges to grow, the complexity of future change becomes increasingly difficult.
FULLY INTEGRATED APPLICATIONS?
At inTEC we recognise the importance of joined-up thinking. Fully integrated applications are vital for any business now and in the future.
Why? Here are some of the key reasons:
- Improved employee productivity – avoid your team becoming bogged down by inefficient and disjointed systems. Tasks like manually transferring customer data from one system to another can increase errors, take away from the employee’s core duties, and reduce the overall scaleability of your company;
- Real-time visibility – when companies have to deal with multiple siloed systems and overlapping databases, they can never get an accurate view of their business data in real-time. This prevents them from making the kind of quick, accurate business decisions required to stay agile in a competitive marketplace;
- User-driven innovation – when using integrated software applications, changes and improvements can be implemented very quickly. Everyday users can utilise their functional expertise to spot and address process issues, and your company can create tailor-made workflows that improve efficiency. This focus on the user experience is proven to enhance employee satisfaction and retention;
- Lower tech costs – IT departments waste a lot of time, energy, and money, maintaining and updating outdated business systems and applications. Integrated, cloud-based software applications can help by enable your IT Team to focus on strategic initiatives that add to the company’s bottom line;
- Lower customer churn – providing an exceptional customer experience is essential for retaining your customer base. It is also one of the most powerful advantages of integrated software applications. An integrated software system ensures that customers are able to access their data anywhere and get their issues resolved quickly. This joined up approach makes your customers more satisfied – and more likely to buy from you again and refer your services.
FLEXIBLE WORKING
Flexible working is quickly becoming one of the most desirable benefits an employer can offer. The freedom to work wherever you want with more flexible hours is great motivation for many people. It also greatly increases your access to a wider talent pool of people as the limitations of geography and travel are lessened.
inTEC have been advocates of flexible working for some time. Since the Covid19 pandemic forced many employees to become overnight home workers, there has been a huge shift towards multi-site collaboration.
EFFECTIVE COLLABORATION
Here at inTEC we focus on three key areas when it comes to effective collaboration in any modern business:
- The home worker – do your team members have everything they need to work effectively and efficiently from home? Can they take business calls from home on the same number and network as the office? Are you looking for more contact centre functionality to root calls and manage your inbound queries? Do your team need laptops rather than desktops? We can help.
- The field worker – would you like to be able to track your workforce when they’re on the road? Are you interested in enhancing their capabilities via augmented reality? Or Microsoft’s Holo Lens? Do you think your remote team could be working more effectively? We can help.
- The meeting room – are your meeting rooms set up for the modern workplace? Do you need to install or upgrade your cameras, screens, microphones or speakers? We can help.
Microsoft Teams
One of the many ways we assist businesses is via Microsoft Teams – the ultimate collaboration platform. Microsoft Teams allows you to chat, call and collaborate all in one place. It’s for everyone.
Whether you’re completely new to Teams or looking to exploit some of its more advanced features, we can assist. Alongside bespoke training options, we can provide assistance with full Microsoft Teams implementation in your business. Discover much more here.
How Can We Help?
- Contact us today by calling 0345 565 1767, emailing us or completing the simple form;
- We’ll be in touch as soon as possible to arrange an inTEC Smarter Working Review;
- After completion, you’ll receive a really useful report detailing how your business operates on a day-to-day basis (and the technology/processes involved) with a list of recommendations of how you could improve them. If you wish to move forward with any of the suggestions, we can make them happen.
