An award-winning hosted VoIP solution, designed to future-proof your voice communications and make the transition as easy as possible. Run over a highly resilient and secure next-generation network, inTOUCH is a fully Cloud based hosted VoIP platform. With an extensive array of features and applications, the platform allows users to work from anywhere, at any time, from any device.

IP Telephony Solutions

 

Advances in IP technology has led to BT announcing the decommissioning of their entire telephone network by 2025. Whether you have your telephone system on-site or hosted in the cloud, most telephone systems sold today will be Voice over IP (VoIP/ SIP). This just means that calls are carried over the internet rather than the old BT ISDN network.

 

inTEC have access to all major voice providers and carriers, along with a wealth of knowledge and experience that ensures we ask the right questions upfront. We don’t have one solution that may fit 75% of your needs, we find the solution that’s right for you. We offer cloud VoIP systems, modern on-site VoIP systems, Microsoft Teams Voice, or a hybrid of all three!

 

As your phones are now talking the same IP ‘language’ as your IT systems, this opens up a wealth of CRM integration options aimed at increasing efficiencies and data capture.

User Profiling

The way we communicate is changing and voice isn’t always the first choice when it comes to communicating. inTEC can provide the full spectrum of telephony options, so we take a different approach. We help customers evaluate how the users work and on what devices, ensuring you only pay for what you need. For those with additional requirements such as MiFID/PCI compliance, Contact Centre/Wall Board, or classroom Tannoy, we can bespoke the solution to individual business requirements and tailor a package to fit.

Soft Phones - Flexible working/collaboration

Soft phones on laptops, and mobile applications, gives businesses flexibility where users work. For users who work between sites, from home or on the road, the phone stays with them and the caller gets the same experience.

 

inTEC include soft clients in all our solutions to ensure Customer’s business continuity and disaster recovery requirements are met.

 

Giving remote users a soft phone and headset enables them to use one device across multiple voice platforms. From the phone system, they can seamlessly switch to talking within Microsoft Teams or Zoom and in the process encourage internal communication and collaboration.

What are the benefits of inTOUCH?

           Wide choice of solutions

               Simple, clear pricing

All the standard features of a traditional telephone system

                  Guaranteed SLAs

All sites on the same phone system so you can easily divert/route calls between sites

                Flexible and scalable

    Team of friendly support staff

Built in business continuity & disaster recovery

       Secure and resilient platforms

Nationwide offices and engineer

 

CREATE YOUR OWN PACKAGE 

 

For those businesses with additional requirements, we can bespoke your solution to your needs.

  • Call Centres
  • Receptionist Console
  • Fax to Email
  • CRM Integration
  • Go-TAPI for telephony integration with business applications
  • Call Recording with Cloud storage, complete with PCI / MiFID compliance
  • Call analytics offering enhanced, real-time reporting, including wall boards

Case Studies