iTEK introduce remote access infrastructure for Colin Briscoe Construction

ABOUT

Colin Briscoe Construction was established in 1993 with the aim to provide a professional construction contracting service to clients throughout the North West of England. They are based in Carnforth in Lancashire, just south of iTEK Computer Solutions.

BUSINESS REQUIREMENTS

Colin Briscoe Construction came to iTEK due to their dissatisfaction with their previous IT supplier. They found that the response time and support satisfaction from their IT company failed to meet the standard that they expected.

“They came to us from a recommendation, and the brief was that they had a system that wasn’t working for them. Our first port of call was to audit their entire IT infrastructure. We talked to the customer about what they’ve got, what they like and dislike, what works well and what doesn’t and what they would like to have instead.”

Explained Ben Mitchinson, iTEK’s Managing Director.

SOLUTIONS

iTEK used this information to tailor a solution which best suited the organisation to transform the way in which they worked. Services were introduced to cater for remote access, which were previously unattainable and the entire infrastructure was overhauled from servers through to desktops and laptops. Since then, remote desktop services have been introduced to enable a greater level of remote working; allowing for quantity surveyors and site managers to utilise a tablet on site and access dedicated construction CRM solutions. The remote access allows them to open a project whilst undertaking construction projects and keeps prices, variations and billings in one location on a per case basis.

“To date we provide all of their IT hardware, software and support, connectivity, all of their hosting for Office 365 and emails. In due course we will be looking to provide business telephony services as well as the mobile phones that we also already supply.” 

OUTCOMES

David Evans from Colin Briscoe Construction commented:

“iTEK have supported our business for many years now and their knowledge, support and advice has been second to none during our working relationship. This has enabled us to remain operational during an incident when our offices flooded and also advising us on IT development and upgrades which enabled us to work efficiently when the first Covid lockdown happened, which was a very busy time for us due to the critical work we were involved in with our clients” 

CONTACT US

> Call us: 0345 565 1767

> Email us

> Visit us: inTEC BUSINESS, Queens Chambers, 5 John Dalton Street, Manchester M2 6ET

*iTEK are part of the inTEC Group